Karen Kane is a long-established, reputable and well-known fashion business that has been bringing stylish, comfortable and affordable designs to women for 33 years. For women who want to look classy while keeping up with the latest fashions and still being comfortable, Karen Kane is the perfect site to shop at. Furthermore, shopping here won’t cost you a fortune to look great. The product range that is available from Karen Kane include:
All of the clothes can be searched by price, color, fabric and size. You can also look at the different collections available. These include:
The Karen Kane website is easy to use and has clear images and product information. The prices are clearly shown, along with any reductions or savings. All of the clothing types are also available in the plus size range of clothing.
Karen Kane was officially launched in 1980 with just 15 coordinated separates, although Karen and her husband had begun the business from their garage in 1979. By 1981 the company had already reached $1 million in sales. By 1990, Karen Kane opened their first official Karen Kane showroom in New York City. In 2005 Karen launched a range of casual knits called ‘Karen by Karen Kane.
As well as the Internet side of the business, Karen Kane also has five showrooms across the US. These are located in New York, Los Angeles, Dallas, Atlanta, and Chicago. There are also three outlet stores in California, one in Cabazon, one in Camarillo and one in Los Angeles.
There are four ways to contact Karen Kane. First of all you can use the online contact form outlining your problem. Secondly, you can telephone the customer care line. The main number for this is 323-588-0000. The toll-free number is 800-590-KANE(5263). The third way of contacting hem is via fax. The number provided for this is 323-584-5955. Finally, customers can write to Karen Kane. The address for this is Karen Kane Corporate Headquarters, 2275 East 37th Street, Los Angeles, CA 90058.
There are plenty of reviews and blog posts for Karen Kane on the Internet. Overall, these reflect positive experiences of shoppers who are satisfied with the quality of the products, the pries that they have paid and the customer service. Some customers have used Karen Kane’s Facebook page to post reviews. These show that people have had positive experiences of shopping at Karen Kane and that they are extremely satisfied with their purchases. Some examples are:
"Just bought a Karen Kane dress in Indian Wells, CA today......love the style!”
"Love my new silver metallic handkerchief hem top so much I ordered the gold, too....LOL”
Some other customers have written about their experiences of Karen Kane on Zappos.com. Karen Kane have been given an average rating of 4 out of 5 based on comfort, style and overall shopping experience. Two examples of customer reviews are:
"Darling dress right out of the package! Fabric is nice, not to heavy, not too thin. Drapes beautifully! I usually wear a 8 or 10, the medium fits like a glove!"
"This is beautiful and appropriate for any occasion, yet sexy and form-fitting. The neckline needs to cami, it washes like a dream, and is as comfortable as wearing pajamas. Good length-just above the knee, so not dowdy and not too short. I'm 5'9"."
Karen Kane is not BBB accredited and they are not under obligation to register their company with BBB. There is also no BBB report available for them. However, there is evidence to suggest that Karen Kane is a very credible business. They have been in business for a substantial length of time and are enjoying continued success. Other factors that contribute to their credibility as a business include:
- Lonnie Kane was honored as the ‘CEO of the Year’ by Apparel Magazine in 2000.
- Karen Kane won the ‘Best Modern Wear line’ at the Dallas Fashion Awards in 2006.
- In 1995, Karen Kane was nominated for ‘California Designer of the Year’ by the Fashion Industry Guild.
Google Page Rank have given Karen Kane a page rank of 3 out of 10. Compete.com estimate that there were 17,418 unique visitors to Karen Kane in September 2012 and have given them a page rank of 89,964. In comparison to four other similar websites, Karen Kane are in first position. Alexa.com have given Karen Kane a global page rank of 270,282 and a US page rank of 66,617. The site is also popular in Canada and there are 274 sites linking in. Alexa.com also provide demographic information about typical visitors to Karen Kane. They say that the average visitor is a female with children who is aged between 25 and 34, has some college education and visit’s the site form home.
Karen Kane use social media well and have established a good following. Their Facebook page has 52,376 likes and 7,369 people are talking about this page. Karen Page use Facebook to promote their products, announce competition winners, inform people about current promotions and to connect with their customers. Karen Kane have 596 followers on Twitter and their Twitter page is used to promote their products, connect with customers and to let people know about current competitions and offers. Both the Facebook and Twitter pages are updated on a regular basis. Karen Kane also use You Tube. They use this site to promote their collections. They have 33 subscribers and 2,579 video views. On Pinterest Karen Kane have 24 boars, 1,033 pins and 1,024 likes. The final way that Karen Kane connect with their customers is via their blog, which is called ‘Coast to Coast’. This has articles about their current collections and features about celebrities that wear clothing from Karen Kane.
Pricing at Karen Kane is competitive when compared to other similar sites. The wide selection of products means that there is something to suit all budgets. The prices are affordable while the products are still of good quality. Some examples of the pricing on this site are:
- Sweaters and cardigans- there are 18 styles of sweaters and cardigans to choose from at Karen Kane. Prices start at $19.95 and go up to $128.
- Dresses- these are priced between $29.95 and $149. There are 78 different styles that range from casual wear to evening wear.
- Plus size pants and denim- there are 14 different styles in this section. The cheapest pair of pants costs $29.95 and the most expensive is $126.
Other points about the pricing are:
- Free shipping on domestic orders over $100.
- Many sales and reductions.
- Further discounts can be had by signing up to the email newsletter.
Karen Kane ship internationally to over 250 destinations worldwide. International orders are delivered using FedEx. They also ship to APO and FPO addresses. Unfortunately, they do not offer shipping to PO Box addresses. This means that you must provide a physical shipping address when placing your order. Karen Kane offer free shipping on all domestic orders over $100. The only orders that are subject to sales tax are ones to California.
Orders placed before 1pm, will be sent out the same day. If an order is placed after 1pm it will be shipped out the next business day. Domestic orders are sent using one of three methods that can be selected by the customer during checkout. These are standard ground delivery (UPS), 2nd day delivery (FedEx) or overnight delivery (FedEx). Once an order has been shipped a confirmation email will be sent to the customer.
Customers can choose from a number of different payment options when making purchases form Karen Kane. Customers simply choose their preferred method of payment at the checkout. Payment options include:
- American Express
- International credit cards
Karen Kane inform customers that domestic orders must be paid for using a domestic credit card rather than an international one.
Karen Kane will accept returns up to 21 days after receipt of the items. After this date they do not accept returns. Returns that meet their strict criteria are eligible for a refund, credit or exchange. All items must be unworn, undamaged, have all tags and original accessories present, be in original packaging with original hangers and be unwashed. Also, items must not have tears, human or animal hair, perfume or any other signs of wear. Karen Kane will also not accept any packages that are cash or check on delivery (COD). A representative of Karen Kane will contact you to inform you whether your return has been accepted or not. If it has not, they will return the items to the original shipping address with a certificate notifying you of the reason for rejection. Customers may be subject to a charge of $13 for a rejected return.
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